Jet Casino Terms & Conditions — Your Rights and Responsibilities

These Terms & Conditions form a legal agreement between Jet Casino (jetcasino.im) and its users. By using the Jet Casino platform, you confirm that you fully agree to these Terms & Conditions.

Jet Casino is an international online gaming and Sports Betting platform. Before using our services, please ensure you are familiar with the laws and regulations applicable in your country. Online gaming laws vary by jurisdiction, and it is entirely the user's responsibility to comply with their local laws.

These Terms and Conditions are available in both Bengali and English. In the event of any discrepancy in meaning, the English version shall prevail. That said, Jet Casino is committed to keeping all information clear and accessible for Bengali-speaking users.

The following conditions must be met to open an account at Jet Casino:

• Users must be 18 years of age or older.
• Each person may register only one account. Opening multiple accounts is strictly prohibited.
• All information provided at registration must be accurate, truthful, and up to date.
• Valid ID or other documents must be provided when requested for verification.
• The user must be the registered owner of an active mobile banking account.

KYC (Know Your Customer) Verification

Jet Casino follows a KYC process to ensure security and prevent fraud. Users may be asked to submit the following documents before large withdrawals or during a security review:

• Copy of National ID (NID) or passport
• Proof of mobile banking account ownership
• Utility bill or bank statement for address verification

Withdrawals may be held until verification is complete. Jet Casino aims to keep this process fast and straightforward so your experience is not disrupted.

You are responsible for the security of your Jet Casino account. Never share your password with anyone, and keep it stored somewhere safe.

• Use a strong password — at least 8 characters, combining uppercase and lowercase letters, numbers, and special symbols.
• If you suspect unauthorized access to your account, change your password immediately and notify support.
• Avoid logging into your account from public or shared devices.
• It is strongly recommended to keep two-factor authentication (2FA) enabled on your account.

Jet Casino accepts no liability for any losses resulting from unauthorized use of your account by a third party. Keeping your account secure is solely your responsibility.

Jet Casino supports transactions through Bangladesh's most popular mobile banking services.

Deposit

• Accepted payment methods: bKash, Nagad, Rocket.
• The minimum deposit amount is clearly stated on the platform.
• Deposits are usually credited to your account instantly. If there is a delay, please contact support.
• Deposits must be made only from a payment account registered in your own name.

Withdrawal

• Withdrawals are typically processed within 24 hours.
• KYC verification may be required before withdrawals are processed.
• The withdrawal payment method must match the method used for the deposit.
• Minimum and maximum withdrawal limits can be found in the cashier section of the platform.
• Withdrawals may be held if bonus wagering requirements have not been met.

Jet Casino regularly offers a variety of bonuses and promotional offers. Each bonus comes with its own terms and conditions, which should be read carefully before accepting.

Wagering Requirement

Most bonuses come with wagering requirements, meaning you must place a specified amount in bets before withdrawing bonus funds. For example, a 30x wagering requirement means you must wager the bonus amount 30 times.

• Bonus offers are available to eligible users only.
• Attempting to claim the same promotion more than once may result in account termination.
• Bonuses not used within the specified period after claiming will be automatically forfeited.
• Jet Casino reserves the right to modify or withdraw any bonus offer at any time.
• If evidence of bonus abuse is found, the bonus and any associated winnings may be voided.

All games at Jet Casino operate using internationally certified Random Number Generator (RNG) technology, ensuring that every game outcome is completely unbiased and never predetermined.

• Players have the right to start or stop playing at any time.
• If a game is interrupted due to a technical error, the stake for that bet will be refunded.
• If a connection is lost during a live casino game, the outcome will be determined based on the last confirmed game state.
• If a match is postponed or cancelled in Sports Betting, the wager will be settled in accordance with the applicable policy.

Any disputes regarding a game outcome must be raised with the support team within 72 hours. Complaints submitted after this period may not be considered.

The following activities are strictly prohibited on Jet Casino. If any such activity is detected, the account may be permanently closed and all balances forfeited:

• Opening or operating multiple accounts
• Strategic wagering intended to circumvent bonus terms (bonus abuse)
• Money laundering or illegal financial transactions
• Using software or bots to automate gameplay
• Intentionally exploiting technical vulnerabilities or bugs in the platform
• Fraudulent collusion with other users
• Creating an account using a false identity or fraudulent information
• Harassing or mistreating other users

Jet Casino believes entertainment should always be enjoyable and in control. We never want gaming to cause financial or emotional harm. That's why our platform includes a range of responsible gaming features:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Decide in advance how long you'll play in one sitting.
• Loss Limit: An automatic stop-loss feature that ends your session once losses reach a set limit.
• Self-Exclusion: The option to temporarily or permanently exclude yourself from the platform.
• Reality Check: Periodic reminders showing how long you've been playing.

If you or someone you know may have a problem with gaming addiction, please reach out to our support team. We handle all such cases with complete confidentiality. For more information, visit our Responsible Gaming View page.

Jet Casino takes the privacy of its users' personal information very seriously. For full details on how we collect, store, and use your data, please refer to our Privacy Policy Available on page.

• Your personal information is never sold to third parties.
• All data is secured through SSL encryption.
• Only the information necessary for service delivery and legal compliance is collected.
• You may request to view or delete your stored personal data at any time.

Users may request account closure at any time by contacting the support team. Please note the process may take some time to complete.

Jet Casino reserves the right to suspend or close accounts for the following reasons:

• Terms & Conditions Violation
• Suspected fraudulent activity
• Failure to complete KYC verification
• Instructions from legal or regulatory authorities
• Extended inactivity (generally 12 months or more)

Where possible, any verified balance will be made available for withdrawal before account closure; however, balances may be forfeited in cases of rule violations.

Jet Casino accepts no liability in the following cases:

• Losses caused by internet disconnection or technical errors
• Issues related to third-party services (payment gateways, game providers)
• Losses resulting from the user's own errors or negligence
• Natural disasters, cyberattacks, or other force majeure circumstances

Gaming is a form of entertainment and winnings cannot be guaranteed. There is always a risk of losing, so only play with money you can afford to lose.

Jet Casino reserves the right to modify these Terms and Conditions, in whole or in part, at any time. Registered users will be notified in advance of any significant changes.

For any questions or complaints regarding these Terms & Conditions, please contact us:

• Email: support@jetcasino.im
• Live Chat: Available on the platform 24/7

Our support team is always ready to assist in Bengali. We strive to respond quickly and thoughtfully to any complex issues you may have.