Jet Casino Privacy Policy — Your Data Is Safe With Us

Jet Casino (jetcasino.im) takes your privacy seriously. When you use our platform, it's important that you understand how the information you share with us is handled. This Privacy Policy exists for exactly that purpose.

This Privacy Policy applies to all Jet Casino services — including our website, mobile application, live chat, email support, and any other channel you use to contact us. By using our platform or creating an account, you are considered to have agreed to this Privacy Policy.

We believe transparency is the best policy. That's why this document avoids complex legal language and aims to explain everything clearly and simply. If you have any questions about any section, don't hesitate to reach out to our support team.

When you create an account and use our services on Jet Casino, we collect various types of information. A full breakdown by category is provided below:

Information You Provide Directly

• Full Name & Date of Birth
• Mobile Number & Email Address
• National ID (NID) or Passport Number (for KYC verification)
• Mobile banking account number (bKash, Nagad, Rocket)
• Address & District Information

Automatically Collected Information

• IP Address & Device Type
• Browser Type & Operating System
• Platform activity logs (login times, game sessions, betting history)
• Referral sources and traffic data
• Cookies & Session Data

Transaction Information

• Deposit & Withdrawal Amounts and Timestamps
• Payment method and transaction ID
• Bonus claim and usage history

Jet Casino collects your information only for specific, legitimate purposes. We never request more data than necessary. The primary reasons for collection are:

• Account Management: For registration, login, and account security purposes.
• Identity Verification (KYC): To verify age and identity in compliance with legal requirements.
• Transaction Processing: To process deposits and withdrawals securely.
• Service Improvement: To better understand user preferences and deliver an improved experience.
• Fraud & Abuse Prevention: To detect and prevent suspicious activity.
• Legal Obligation: To meet regulatory authority requirements.
• Contact: To send important updates, support communications, and promotional messages.

The information you provide at Jet Casino is used solely to deliver your experience. Below is a detailed breakdown of how each type of data is used:

Account & Security

Your account registration and login are managed using your name, mobile number, and password. If any suspicious login or unusual activity is detected, we will notify you immediately.

Transactions & Payments

Your payment information is used solely to process transactions. We do not store any card or bank details directly — this is handled through a secure payment gateway.

Personalized Experience

By analyzing your gaming preferences and activity history, we suggest relevant bonuses and games tailored to you. This is entirely for your benefit.

Responsible Gaming

By monitoring your betting patterns, we can identify potential signs of problem gambling and offer assistance where needed. This is done entirely in your best interest.

Jet Casino never sells your personal data. However, information may be shared with specific parties in certain circumstances where required for service delivery or legal compliance:

• Payment Processors: Providers such as bKash, Nagad, and Rocket receive only the minimum information necessary to complete transactions.
• Game Software Providers: Session and betting data may be shared for game operation purposes, but never your personal identity.
• Identity Verification Services: Registered verification providers for the KYC process.
• Legal Authorities: We are required to share information when mandated by a court order or a legitimate request from a regulatory authority.
• Anti-Fraud System: Minimal information may be shared with specialized security services for fraud prevention purposes.

Jet Casino uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help enhance your experience.

Cookie Type

• Essential Cookies: Used to keep your login session active and ensure site security. Without these, the site cannot function properly.
• Functional Cookies: To remember your language preference, game settings, and other personal preferences.
• Analytics Cookies: Collects anonymous data to understand how the site is used. You are not personally identified in this process.
• Security Cookies: Used to detect and flag fraudulent activity.

Cookie Controls

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working. Most modern browsers offer easy-to-use cookie management options.

Jet Casino retains your information only for as long as necessary. Retention periods depend on the type of data and the purpose for which it was collected.

• Account Information: For as long as your account is active, and for a minimum of 5 years after closure (for legal compliance).
• Transaction Records: Generally up to 7 years, in accordance with financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Support Contact: Up to 2 years after a matter is resolved.
• Log Files: Generally 90 days to 1 year, for security purposes.

Once the designated retention period ends, your data is securely and permanently deleted or fully anonymized.

At Jet Casino, you have a number of important rights over your personal data. Here's what you should know:

• Right to Access: You can request to see what personal data we hold about you.
• Right to Rectification: You may request corrections to any information that is inaccurate or out of date.
• Right to Erasure: In certain circumstances, you can request that your data be deleted.
• Right to Restrict Processing: You may request that the use of your data be restricted for specific reasons.
• Data Portability: You may request your information in a readily readable, portable format.
• Marketing Opt-Out: You can opt out of marketing communications at any time.

To exercise any of these rights support@jetcasino.im Email us at the address provided or reach us via live chat. We typically respond within 30 days.

Jet Casino uses industry-standard security technology to keep your information safe. Key elements of our security infrastructure:

• SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
• AES-256 Encryption: All stored sensitive data is secured with the highest standard of encryption.
• Two-Factor Authentication (2FA): An added layer of security at login.
• Firewall & IDS: Advanced firewalls and intrusion detection systems to protect our servers.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Data Backup: Regular backups are maintained in a secure location.

In the event of a security breach, we will notify affected users within 72 hours and take immediate steps to resolve the issue.

Jet Casino is strictly for adults. No one under the age of 18 is permitted to use our platform.

• Date of birth is verified at the time of registration.
• Age is verified as part of the KYC process.
• If we become aware that a minor has created an account, that account will be closed immediately and all collected data will be deleted.

If we suspect that a minor is using our services, we will immediately support@jetcasino.imto let us know.

Jet Casino may update this Privacy Policy when necessary. In the event of changes, we will:

• We will update the "Last Updated" date at the top of this page.
• For significant changes, registered users will be notified via email or SMS.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.

We recommend reviewing this page periodically. If you have any questions about changes, please reach out to our support team.

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@jetcasino.im
• Live Chat: Click the live chat button at the bottom right of the site (available 24/7)
• Response Time: Usually within 24–48 hours

We treat every privacy request seriously and are committed to resolving it promptly.